This morning I wanted to explain how a team training should be run, and next week I will get into the details of team meetings and one on one meetings. To begin with, it might be helpful to highlight what team trainings are not.
Team training is not a team meeting. It is not a team discussion about how to modify the scripts or change the procedures. Team training is not a time to discuss why you don’t want to change your old scripts. It is not a time to assign new scripts or a time to learn new scripts. It is not a time to talk about the scripts. It is a time to DO the scripts.