Mar23ThuSpouse at The Report March 23, 2017
I'm working on my One Thing. Actually, I have several 'one things' as they relate to my entire life and are interwoven in the theme of enhancing human performance and being a chain breaker. In fulfilling my calling I run into situations all the time that require me to speak into someone else's life. There is always this challenge in my brain and my heart. Do I tell them the truth in a loving and kind way (and risk offending them or being misunderstood) or do I let it slide?
Business leaders, the example below is one from my chiropractic practice but don't for a second think that this doesn't apply to you.
Anyone who leads will get challenged multiple times a day to blur established boundaries.
There are always negative consequences to blurring established boundaries. STAY DISCIPLINED!!!
One of the Warrior procedures dictates that the patient has to come to a Doctor's Report before starting care, and their spouse needs to be with them at the report. Because there will be an investment of time and finances, a joint decision and commitment that this is the right doctor, clinic, and recommendation goes a long way to better compliance and successful results.
I had a perfect example of that this week. I had a patient that was having a challenge understanding why his wife was being asked to be at the Doctor's Report on Monday night. He was a young guy who was pushing the boundaries a little. He had two young kids at home with no family around to help out. He had some legitimate excuses as to why his wife couldn't come to the report.
He was questioning why his wife had to be there. I gave my typical response which was that I needed everyone involved to understand the commitment level it was going to take to get well and that there was no way that he could explain the message in the report and the results of his exam to his wife when he got home. It really wasn't a great conversation and it ended with "I'll ask her and we'll see what we can do." Who knows where this is going? If I leave it here he is coming to the report by himself.
So I have two choices.
1. Be a 'nice' guy, avoid conflict, shrink back and see what happens. (I'm not really being a nice guy. I'm letting the fear of what he thinks about me and my motives compromise his health) or,
2. I can tell him the real thing in an attempt to bring true healing to his body. The real thing is that if his wife doesn't come to the report there is a 50% chance he won't start his care and therefore he won't get well. Even if he does start care, the statistics say his follow through and compliance to care will be terrible.
Let's face the facts. The number one challenge in all of health care is compliance. People stop exercising and eating well almost as quickly as they start.
The vast majority of people lack the discipline to get well. We need to provide a framework to at least give them a fighting chance.
So with the above in mind I'm at a moment of truth with this guy and I've got one chance. To say the real thing is, "You have a problem that needs correction and you need to find someone that will help you get well again. My number one motivation right now is to get you well again and the best first step to getting you well, without a shadow of a doubt, is having you and your wife at the Doctor's Report on Monday night. Do you believe that I have your health and your best interests as my number one priority? If the answer is no, then we don't need to do the X-Rays and this examination is over. If the answer is yes, then we will take the films and figure out how we can get you and your wife to the Doctor's Report together."
By the way he said yes. We took the X-rays and we shall see what happens. His report is in two weeks.
The reason this topic is front of mind is because I have been slack with the 'spouse at the report' in the past. It's crazy but if ego rises up and I'm more worried about getting people to like me vs saving their lives, my double yellow lines can get blurred. Just last week I had a lady come in with severe symptoms and a complete reversal. She insisted that her husband couldn't make it to the report. She came by herself to the report and at the One on One was super excited about the opportunity to get well. She signed up for care, received her first adjustment, booked her first 90 days of appointments and just had to confirm with her husband about the method of payment. You guessed it. She never came back. So now because I didn't hold the line, I have to live with the fact that this woman's spine is still actively degenerating up to 300% faster than it should be, and her nerve system and her health are severely compromised. That's tough to live with. Of course not everyone is going to start care and that's OK, but I am going to be held accountable for doing my best.
I need to choose to be Spirit led and not soul led.
I need to be thankful and come from a servant heart and not from ego.
Where do you need to draw some double yellow lines and establish some boundaries in how you operate your practice and your business?
Borders and boundaries, like discipline and fewer choices, equate to freedom.
Choose wisely. Choose freedom.